CONNECT F/OPERATIONS MGMT
14th Edition
ISBN: 9781264344963
Author: Stevenson
Publisher: INTER MCG
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 9, Problem 1CTE
Summary Introduction
To determine: The actions of the managers to be taken regarding the additional repair personnel.
Introduction:
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solutionStudents have asked these similar questions
A computer repair shop received several complaints about the length of time required to complete repairs. The management replied by adding 10% to the repair staff. Concerns about repair time fell rapidly, but complaints about repair expense grew dramatically. Surprisingly, when the manager reviewed repair expenses, he discovered that the average cost of repair had actually fallen in comparison to what it was before to the personnel expansion. What are some plausible explanations for the concerns, and what possible responses might the manager consider?
Problem
Chick-n-Gravy Dinner Line
The operations manager of a firm that produces frozen
dinners
had
received
complaints from
numerous
supermarkets about the firm's Chick-n-Gravy dinners. The
manager then asked her assistant, Ann, to investigate the
matter and to report her recommendations.
Ann's first task was to determine what problems were
generating the complaints. The majority of complaints
centered on five defects: underfilled packages, a missing
label,
spills/mixed items, unacceptable taste,
and
improperly sealed packages.
Next, she took samples of dinners from the two production
lines and examined each sample, making note of any
defects that she found. A summary of those results is
shown in the table.
The data resulted from inspecting approximately 800 frozen
dinners. What should Ann recommend to the manager?
DEFECT OBSERVED
Missing
Label
Spill/
Mixed
Unacceptable
Taste
Improperly
Sealed
Date
Time
Line
Underfilled
5/12
0900
1
5/12
1330
2
5/13
1000
2
5/13
1345
1
5/13
1530
5/14…
Recommend ways of reducing complaints in the housekeeping and food & beverages departments of apollo hospital.
Chapter 9 Solutions
CONNECT F/OPERATIONS MGMT
Ch. 9 - Prob. 1DRQCh. 9 - Prob. 2DRQCh. 9 - Prob. 3DRQCh. 9 - Prob. 4DRQCh. 9 - Prob. 5DRQCh. 9 - Prob. 6DRQCh. 9 - Prob. 7DRQCh. 9 - Prob. 8DRQCh. 9 - Prob. 9DRQCh. 9 - Prob. 10DRQ
Ch. 9 - Prob. 11DRQCh. 9 - Prob. 12DRQCh. 9 - Prob. 13DRQCh. 9 - List the steps of problem solving.Ch. 9 - Prob. 15DRQCh. 9 - Prob. 16DRQCh. 9 - Prob. 17DRQCh. 9 - What trade-offs are involved in deciding on...Ch. 9 - Prob. 2TSCh. 9 - Prob. 3TSCh. 9 - Prob. 1CTECh. 9 - Prob. 2CTECh. 9 - Prob. 3CTECh. 9 - Prob. 4CTECh. 9 - Make a check sheet and then a Pareto diagram for...Ch. 9 - Prob. 2PCh. 9 - Prob. 3PCh. 9 - Prob. 4PCh. 9 - Prob. 5PCh. 9 - Prob. 6PCh. 9 - Prob. 7PCh. 9 - Prepare a scatter diagram for each of these data...Ch. 9 - Prepare a flowchart that describes going to the...Ch. 9 - Prob. 10PCh. 9 - The county sheriffs department responded to an...Ch. 9 - Prob. 12PCh. 9 - Prob. 1.1CQCh. 9 - Prob. 2.1CQ
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- what is the general trend for incident rate? or observation of an incident rate?arrow_forwardPropose an explicit service guarantee for a fast-food restaurant. Clearly explain why you included the features of your service guarantee (maximum of one page). Do you think that a restaurant would adopt it? Why or why not?arrow_forward(a) A review of crash records shows that a signalised intersection is a hazardous location because of abnormally high number of collisions. By taking Universiti Tun Hussein Onn Malaysia signalised Intersection as the study area, suggest the possible causes of the crash, and the possible study to be conducted in order to determine the actual causes. (b) Residents of a local neighbourhood have been complaining to local authority that vehicles are using their side streets as shortcut to avoid rush hour traffic. Discuss the option available to the local authority to address residents' concern.arrow_forward
- . The manager of Perrotti's Pizza collects data concerning customer complaints about pizza delivery. Either the pizza arrives late, or the wrong pizza is delivered. Problem Topping is stuck to box lid Pizza arrives late Wrong topping or combination Wrong style of crust Wrong size Pizza is partially eaten Pizza never arrives Frequency 17 35 9 6 4 3 6 a. Use a Pareto chart to identify the "vital few" delivery problems. Comment on potential root causes of these problems and identify any especially egregious quality failures. b. The manager of Perrotti's Pizza is attempting to understand the root causes of late pizza delivery and has asked each driver to keep a log of specific difficulties that create late deliveries. After 1 week, the logs included the following entries: delivery vehicle broke down, couldn't make it across town to deliver second pizza in time, couldn't deliver four pizzas to four different customers in time, kitchen was late in producing order, got lost, order ticket was…arrow_forwardWould you please provide a very short scenario concerning needs analysis in the watch company? thank you so mucharrow_forwardHow is operational risk (human error) mitigated by the compliance departmentarrow_forward
- Identify 25 key benchmarks for hospitals within the U.S. healthcare system. Align the benchmarks into one of the three broad categories – quality, operations, and financial. If you feel the benchmark doesn’t align with these three categories, please fill in which category you would place it in. You must have at least 5 benchmarks in each broad category. Then identify the industry standard, whether the mean or median (each metric is different), and record them in a table format similar to the template provided in Table 1 (see Appendix). This is an example of identifying industry best practices and aligning healthcare facilities with evidence-based outcomes. Make sure you identify a true benchmark and not just an operating statistic. Example, the total number of beds or outpatient visits is not a benchmark. A better example of a benchmark would be “cost per bed”, or “revenue per outpatient visit.” You may not be able to find a metric for some benchmarks, but if you combine…arrow_forwardUsing a root cause diagram, what are the problems in conducting online class?arrow_forwardWrite a complaint letter to a business owner. Think about a negative customer service experience you had recently. Write a letter to the business owner or the company’s customer service department. Explaining what happened. State your claim (what it is you want done, and when). Close with goodwill.arrow_forward
- What is the service recovery policy?arrow_forwardEvaluate the relationship between the housekeeping department and other departments in the hotel to provide effective quality accommodation servicesarrow_forwardAnswers: a) 19.1 C; b) 695 C 7.56 A spherical, underwater instrument pod used to make soundings and to measure conditions in the water has a diameter of 100 mm and dissipates 400 W. (a) Estimate the surface temperature of the pod when suspended in a bay where the current is 1 m/s and the water temperature is 15°C. (b) Inadvertently, the pod is hauled out of the water and suspended in ambient air without deactivat- ing the power. Estimate the surface temperature of the pod if the air temperature is 15°C and the wind speed is 3 m/s.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.