CONNECT F/OPERATIONS MGMT
14th Edition
ISBN: 9781264344963
Author: Stevenson
Publisher: INTER MCG
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Chapter 9, Problem 2.1CQ
Summary Introduction
Case summary:
The case deals about the regional supermarket chains. Person K, who is a manager of one of the store, was distributed by numerous numbers of complaints from customers at the stores. The complaints registered on each date are demonstrated in the below check sheets:
To determine: The recommendations to be made to the manager by Person X.
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Chapter 9 Solutions
CONNECT F/OPERATIONS MGMT
Ch. 9 - Prob. 1DRQCh. 9 - Prob. 2DRQCh. 9 - Prob. 3DRQCh. 9 - Prob. 4DRQCh. 9 - Prob. 5DRQCh. 9 - Prob. 6DRQCh. 9 - Prob. 7DRQCh. 9 - Prob. 8DRQCh. 9 - Prob. 9DRQCh. 9 - Prob. 10DRQ
Ch. 9 - Prob. 11DRQCh. 9 - Prob. 12DRQCh. 9 - Prob. 13DRQCh. 9 - List the steps of problem solving.Ch. 9 - Prob. 15DRQCh. 9 - Prob. 16DRQCh. 9 - Prob. 17DRQCh. 9 - What trade-offs are involved in deciding on...Ch. 9 - Prob. 2TSCh. 9 - Prob. 3TSCh. 9 - Prob. 1CTECh. 9 - Prob. 2CTECh. 9 - Prob. 3CTECh. 9 - Prob. 4CTECh. 9 - Make a check sheet and then a Pareto diagram for...Ch. 9 - Prob. 2PCh. 9 - Prob. 3PCh. 9 - Prob. 4PCh. 9 - Prob. 5PCh. 9 - Prob. 6PCh. 9 - Prob. 7PCh. 9 - Prepare a scatter diagram for each of these data...Ch. 9 - Prepare a flowchart that describes going to the...Ch. 9 - Prob. 10PCh. 9 - The county sheriffs department responded to an...Ch. 9 - Prob. 12PCh. 9 - Prob. 1.1CQCh. 9 - Prob. 2.1CQ
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Custom Fabrication recorded the following information on their defects from their Quality Control Department last month. Software Error 69, Machine error 19, Material Defect 27, Operator error 36, Blueprint error 9, Handling damage 12. Using Pareto Analysis, what is the percentage of defects from the top two errors? Round your answer correctly to ONE decimal place.arrow_forwardState and explain what is an x chart and R chart in managing quality ?arrow_forwardCase Study 2: Quality Management Your line manager has become increasingly concerned about the product and service quality. This results from a surge in the number of customers who have contacted her to highlight problems they have encountered while shopping at the Pet Kingdom store. The complains seem to focus on two areas; billing errors being made at the checkout and variations in the weight of Pet Kingdom branded dried dog food bags. To better understand the situation, Ms Lionheart has requested detailed data to be collected. Table 3 shows the data from the audit of 50 random bills per day issued over the past 30 days. Table 4 presents the weight sampling data (mean and range in kg) for 27 random samples of five observations each taken from the daily dog food deliveries. Ms Lionheart noticed that the number of billing errors increased in the last third of the month. She knows that the company wants high quality standards and wonders if both processes meet 3 sigma standards. She…arrow_forward
- Case Study 2: Quality Management Your line manager has become increasingly concerned about the product and service quality. This results from a surge in the number of customers who have contacted her to highlight problems they have encountered while shopping at the Pet Kingdom store. The complains seem to focus on two areas; billing errors being made at the checkout and variations in the weight of Pet Kingdom branded dried dog food bags. To better understand the situation, Ms Lionheart has requested detailed data to be collected. Table 3 shows the data from the audit of 50 random bills per day issued over the past 30 days. Table 4 presents the weight sampling data (mean and range in kg) for 27 random samples of five observations each taken from the daily dog food deliveries. Ms Lionheart noticed that the number of billing errors increased in the last third of the month. She knows that the company wants high quality standards and wonders if both processes meet 3 sigma standards. She…arrow_forwardTO DO: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints. Case: Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays. June 1 out of orange yogurt produce not fresh bread stale lemon yogurt past sell date checkout lines too long couldn’t find rice overcharged milk past sell date double charged stock clerk rude meat smelled strange cashier not friendly charged for item not purchased out of maple walnut ice cream couldn’t find the sponges something green in meat meat tasted strange didn’t like music store too cold checkout lines…arrow_forwardFor questions 1-3 choose from the following: x bar-chart, c-chart, p-chart, or none of the about. 1. A critical dimension of a certain part belonging to the product is its length. 2. Defects creeping into the order entry process in the marketing department. 3. Irregularities (oil stains, shop soil, loose ends, dark spots) per 10 metres of the product.arrow_forward
- What is a concrete example where lack of proper quality control led to negative consequences (not an ethical scandal) and explain what should have been done.arrow_forwardSan Angelo Manufacturing Company was concerned about a growing number of defective units being produced. At one time, the company had the percentage of defective units down to less than five per thousand, but recently rates of defects have been near, or even above, 1%. The company decided to graph its defects for the last 8 weeks (40 working days), beginning Monday, September 1 through Friday, October 24. The graph is as attached Identify two important trends evident in the quality-control chart. What might management of San Angelo do to deal with each trend?arrow_forwardInstruction: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints. Case: Tip Top Markets Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays. June 1 out of orange yogurt produce not fresh bread stale lemon yogurt past sell date checkout lines too long couldn’t find rice overcharged milk past sell date double charged stock clerk rude meat smelled strange cashier not friendly charged for item not purchased out of maple walnut ice cream couldn’t find the sponges something green in meat meat tasted strange didn’t like music store too cold…arrow_forward
- The Operations Manager of supermarket has received the following customer complaints for a 4-week period:Nature of complaintNumber of complaintsGoods out of stock53Cashiers rude38Incorrect prices on display75No trolleys available20No hand sanitizer15 1 Construct a Check Sheet for the above data.2 From your Check Sheet construct a Pareto Chart.arrow_forwardExplain when is deployment of the quality function used ?arrow_forwardHow can quality be measured for the following?a. Phone serviceb. Automobile repairc. Ballpoint pensarrow_forward
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