CONNECT F/OPERATIONS MGMT
14th Edition
ISBN: 9781264344963
Author: Stevenson
Publisher: INTER MCG
expand_more
expand_more
format_list_bulleted
Videos
Question
Chapter 9, Problem 1.1CQ
Summary Introduction
Case summary:
The case deals about the quality issues of the products in a firm. There were numerous complaints regarding the product that includes missing label, spill or mixed, under-filled, unacceptable taste, and improperly sealed. Person A has to investigate about the issues. The sample data collected from inspecting 8 frozen dinners are as follows:
To determine: The recommendations to be made to the manager by Person A.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
B. Mr. Layer was told that "Gaugau" was the best itching powder on the market; it even claims to
cause 50% longer lasting itches. Interested in this product, he buys the "Gaugau" and compares
it to his usual itching powder. One test subject (A) is sprinkled with the usual itching powder,
and another test subject (B) was sprinkled with "Gaugau". Subject A reported having itches for
30 minutes. Subject B reported to have itches for 45 minutes.
1.
Identify the control group (CG), the independent variable (ID) and the dependent variable
(DV)?
CG.
ID:
DV.
2. Explain whether the data supports the advertisements claims about its product.
The Acme Warehouse Company received a consignment of 20' lengths of 3" diameter stainless steel pipes. Acme had never handled pipe as part of their warehousing operation. The forklift truck operator assigned to this job used the truck's forks as a ram to load, handle, and unload the pipe. Inspection of the pipe by the owners revealed that the forks were bending and damaging the pipe.
Question:
Suggest several alternative methods for eliminating the problem of pipe damage. From a cost and ease in application standpoint, select one alternative solution for adoption.
Pacific Southern Airlines (PSA) had an unhappy customer. Cynthia Mercier-Walters flew from Philadelphia, Pennsylvania, to Phoenix, Arizona. The flight stopped briefly at Hartsfield-Jackson Atlanta International Airport, where she got off the plane for half an hour. When she returned to her seat, her $400 prescription reading glasses were gone. She asked the flight attendant where the glasses were, and the attendant said they probably were thrown away since the cleaning crew had come in with big bags and tossed everything in them. Ms. Mercier-Walters tried to locate the glasses through the airline’s lost-and-found service, but she failed.
Then she wrote a strong letter to the airline demanding reimbursement for the loss. She felt that it was obvious that she was returning to her seat. The airline, however, knows that an overwhelming number of passengers arriving at hubs switch planes for their connecting flights. The airline does not know who is returning. What’s more, flight attendants…
Chapter 9 Solutions
CONNECT F/OPERATIONS MGMT
Ch. 9 - Prob. 1DRQCh. 9 - Prob. 2DRQCh. 9 - Prob. 3DRQCh. 9 - Prob. 4DRQCh. 9 - Prob. 5DRQCh. 9 - Prob. 6DRQCh. 9 - Prob. 7DRQCh. 9 - Prob. 8DRQCh. 9 - Prob. 9DRQCh. 9 - Prob. 10DRQ
Ch. 9 - Prob. 11DRQCh. 9 - Prob. 12DRQCh. 9 - Prob. 13DRQCh. 9 - List the steps of problem solving.Ch. 9 - Prob. 15DRQCh. 9 - Prob. 16DRQCh. 9 - Prob. 17DRQCh. 9 - What trade-offs are involved in deciding on...Ch. 9 - Prob. 2TSCh. 9 - Prob. 3TSCh. 9 - Prob. 1CTECh. 9 - Prob. 2CTECh. 9 - Prob. 3CTECh. 9 - Prob. 4CTECh. 9 - Make a check sheet and then a Pareto diagram for...Ch. 9 - Prob. 2PCh. 9 - Prob. 3PCh. 9 - Prob. 4PCh. 9 - Prob. 5PCh. 9 - Prob. 6PCh. 9 - Prob. 7PCh. 9 - Prepare a scatter diagram for each of these data...Ch. 9 - Prepare a flowchart that describes going to the...Ch. 9 - Prob. 10PCh. 9 - The county sheriffs department responded to an...Ch. 9 - Prob. 12PCh. 9 - Prob. 1.1CQCh. 9 - Prob. 2.1CQ
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Dr. Susan Rice asks Bruce Goldman, CMA (AAMA), to instruct patient Dottie Tate in the use of a walker to prevent further falls at home. Dottie is silent as Dr. Rice leaves the examination room and Bruce proceeds to set the walker correctly. However, when Dottie sees that Bruce must once again put Dottie in a gait belt for her protection—the belt was used earlier in the examination to assess Dottie’s ability to ambulate—the patient gets feisty. She is visibly tired and ready to go home. “I’ll learn to use the walker if I have to, but I won’t wear that belt. It makes me feel like a baby. And it’s such a bother. Who wants to go through all that? We just don’t need it.” Answer the following questions, which are also found in the Reflection Activity for Chapter 32 of the textbook: What is the best action of the medical assistant? What is the best therapeutic response of the medical assistant? Could the situation have been avoided? If so, how? If not, why not?arrow_forwardPeter Nygard owns a large estate in the Bahamas that is used to entertain. In oneexample of goal setting “Nygard style,” the CBC reported that Nygard had asked thatgroundskeepers ensure mosquitos were controlled in the resort through fogging and otherchemical controls. The tennis courts were especially prone to mosquitos, and Peter hadinstituted a simple system: Every time a guest was bitten by a mosquito while playing tennis he would fine the groundkeeper on shift at the time. Fines ranged from $5 to $15 perincident. This incentive system was ultimately deemed illegal, because multiple finesmight easily result in employees making little to nothing for their work. In interviews collected by the CBC, some employees commented that the complex system of fines (ofwhich the mosquito fines were just one example), combined with the vulnerability of theworkers and Peter’s frequent rages and abusive behaviour, created working conditionscomparable to slavery. Discussion Questions3. What impact…arrow_forwardPeter Nygard owns a large estate in the Bahamas that is used to entertain. In oneexample of goal setting “Nygard style,” the CBC reported that Nygard had asked thatgroundskeepers ensure mosquitos were controlled in the resort through fogging and otherchemical controls. The tennis courts were especially prone to mosquitos, and Peter hadinstituted a simple system: Every time a guest was bitten by a mosquito while playing tennis he would fine the groundkeeper on shift at the time. Fines ranged from $5 to $15 perincident. This incentive system was ultimately deemed illegal, because multiple finesmight easily result in employees making little to nothing for their work. In interviews collected by the CBC, some employees commented that the complex system of fines (ofwhich the mosquito fines were just one example), combined with the vulnerability of theworkers and Peter’s frequent rages and abusive behaviour, created working conditionscomparable to slavery. Discussion Questions1. Using…arrow_forward
- It was a startling discovery. The staff at Baring Futures Singapore pried open a drawer always kept locked by Nicholas Leeson in February. “There was a stack of paper, “recalls visiting official Tony Railton, senior clerk for futures and options settlements at Barings group headquarters in London. “There were holes in some.” London manager Brenda Granger says she saw what looked like a “fraudulent document.” And Barings settlement director Tony Gamby remembers finding “some cut-and-paste material” and a “letter with a scissor-cut around the signature.” These were some of the clues that the three Barings employees provided Bank of England investigators. The results of that probe were finally released last month. The report mainly blames Leeson, 28, for Feb 27 collapse of 233-year-old Barings, Britain’s oldest merchant bank. Because of limited access to Barings documents in Singapore, the investigators say, they could not shed light on the most disturbing questions. Among them: Was the…arrow_forwardQuality control isarrow_forwardWith the rising costs of health care, the advancement in medical technology (particularly with regard to early screenings and preventative care), and the ability to isolate genetic factors that can be contributors to all manner of diseases and chronic disorders that can present difficulties for business through loss of productivity in addition to higher health care costs, more and more companies are screening, or trying to institute screening, for their employees In the case of Garay Avary and Burlington Northern, the particular screen was for a genetic marker for carpel tunnel syndrome and was instituted secretly following his surgery for CTS When he inquired as to whether or not the screen was necessary, he was met with the response that his choices were limited to having the test conducted or being terminated BNSF’s defense during the lawsuit was a form of business necessity defense What are some of the reasons that businesses are finding it increasingly important…arrow_forward
- 3-In customer - relationship management , the transformation of a negative situation into one in which a complainant is restored to the state existing prior to the occurrence of a problem is known as ? a . The quality standardization process . b . The complaint - resolution process . C. The customer pre - intervention process . d .The feedback retention process .arrow_forwardHow would you use the IRAC method to answer this case study? Jim offered to buy James’s Porsche motor vehicle. Jim gave James 2 weeks for an answer. Two days after, Jane offered to sell her Porsche motor vehicle to Jim for which he was very excited to purchase because she had the latest model. Jim called James and told him personally that he is no longer interested in purchasing his Porsche. James is very upset, because he was keen to sell. He is of the view that Jim cannot withdraw his offer because the two weeks has not elapsed. He knows that you are a business law student at Open Campus and sought your advice on the matter. Advise James. Will your answer be the same, if Jim failed to communicate to James within the two weeks that he no longer is interested in purchasing James’s Porsche motor vehicle and James accepted on the last day of the end of the two weeks?arrow_forward3. Bibi is the manager of Arts beauty salon. One day it was suggested to her by the supervisor that she should implement a performance appraisal in the business. In Order to do so she started to do some research, but she needs more information. You are therefore required to provide Bibi with the Following information. Create a sample form for her to use.arrow_forward
- A customer reported finding a severed human fingertip in soup purchased from Aduane Pa Restaurants. The soup package was purchased as a take-out order. Your company has several quality controls in place to prevent accidents like this. The Ghana Police Service is investigating. The customer has taken pictures and posted them all over the Web and made both libellous and slanderous comments against your company in media interviews and blogs. As the Public Relations Manager of Aduane Pa Restaurants, it has become necessary that you issue a press release to the media and your customers to correct any wrong impression that is being peddled around by the said customer. Prepare a one page press releasearrow_forwardEvaluation of Etihad Airways Organization Statutes on TQM Factors:arrow_forwardIn 1986 a catastrophic nuclear accident in the Ukraniancity of Chernobyl exposed the surrounding area to largeamounts of radiation. Since then, scientists have beeninvestigating the aftereffects on plants, animals, andhumans. A 2007 study examined 841 barn swallowsthere, noting the incidence of deformed toes and beaks, abnormal tail feathers, deformed eyes, tumors, and albi-nism (a condition that involves discoloration of the birds’ plumage). Previous studies involving thousands of barn swallows in Spain, Italy, and Denmark had seen albi-nism in 4.35% of this species, yet 112 of the Chernobyl swallows displayed the condition.a) Is there evidence that the albinism rate is higheramong Chernobyl barn swallows? b) What does this study tell us about the effect of nu-clear contamination on barn swallows?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.
What are administratve agencies; Author: The Business Professor;https://www.youtube.com/watch?v=dhAt9vBlv9A;License: Standard Youtube License
Linear Programming - Graphical Solution; Author: Don't Memorise;https://www.youtube.com/watch?v=qQFAvPF2OSI;License: Standard YouTube License, CC-BY