Marketing
Marketing
14th Edition
ISBN: 9781259924040
Author: Roger A. Kerin, Steven W. Hartley
Publisher: McGraw-Hill Education
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Chapter 12, Problem 3BYMP

a)

Summary Introduction

To determine: The marketing activities that address 4 I’s as they relate to the service of Person X.

Introduction:

Service is considered to be an invisible activity or advantage that a company provides in order to satisfy the customers’ needs by paying money or something that creates a value.

b)

Summary Introduction

To develop:  A relationship with the customers and create a marketing mix strategy.

Introduction:

Marketing mix or a promotional mix is the element used by the organisation in market planning. Marketing mix commonly includes 4p’s, such as price, product, promotion, and place. However, recently they have changed it into 7p’s, namely price, product, promotion, place, people, process, and physical environment, which are followed by many organizations.

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