Practical Operations Management
2nd Edition
ISBN: 9781939297136
Author: Simpson
Publisher: HERCHER PUBLISHING,INCORPORATED
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Question
Chapter 2, Problem 2DQ
Summary Introduction
Interpretation:If the values of the customers shall coincide with the company’s value statement.
Introduction:A value statement of an organization reveals to the members of society with whom it interacts; the ethical and moral standards and practices it will follow during the course of its operations. It is not a theoretical statement but an intention and declaration being made jointly by the entire team. It is, therefore, essential that all the team members are on the same page.
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How can we best add value to that customer's life, career or company?
Using the house of quality, pick a real product (a good or service) and analyse how an existing
organisation satisfies customer requirements.
Instead of focusing on the general design, why not try to solve the individual problems that customers are encountering?
Chapter 2 Solutions
Practical Operations Management
Ch. 2 - Prob. 1DQCh. 2 - Prob. 2DQCh. 2 - Prob. 3DQCh. 2 - Prob. 4DQCh. 2 - Prob. 5DQCh. 2 - Prob. 1PCh. 2 - Prob. 2PCh. 2 - Prob. 3PCh. 2 - Prob. 4PCh. 2 - Prob. 5P
Ch. 2 - Prob. 6PCh. 2 - Prob. 7PCh. 2 - Prob. 8PCh. 2 - Prob. 9PCh. 2 - Prob. 10PCh. 2 - Prob. 11PCh. 2 - Prob. 12PCh. 2 - Prob. 13PCh. 2 - Prob. 14PCh. 2 - Prob. 15PCh. 2 - Prob. 16PCh. 2 - Prob. 17PCh. 2 - Prob. 18PCh. 2 - Prob. 19PCh. 2 - Prob. 20PCh. 2 - Prob. 21PCh. 2 - Prob. 22PCh. 2 - Prob. 23PCh. 2 - Prob. 1.1QCh. 2 - Prob. 1.2QCh. 2 - Prob. 1.3QCh. 2 - Prob. 2.1QCh. 2 - Prob. 2.2QCh. 2 - Prob. 2.3QCh. 2 - Prob. 3.1QCh. 2 - Prob. 3.2QCh. 2 - Prob. 3.3QCh. 2 - Prob. 3.4Q
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Prepare a product-by-value analysis for the following products, and given the position in its life cycle, identify the issues likely to confront the operations manager, and his or her possible actions. Product Alpha has annual sales of 1,500 units and a contribution of $1,500 per unit; it is in the introductory stage. Product Bravo has annual sales of 1,750 units and a contribution of $3,500 per unit; it is in the growth stage. Product Charlie has annual sales of 4,000 units and a contribution of $1,750 per unit; it is in the decline stage. Part 2 Product-by-value analysis Product Individual dollar contribution Total annual dollar contribution Bravo $enter your response here $enter your response here Charlie $enter your response here $enter your response here Alpha $enter your response here $enter your response herearrow_forwardFor processes that are not identical, company cannot benefit from benchmarking outside their industry. A. True or B. False?arrow_forwardHow can total quality management finest be used in dealing service and/or manufacturing operations? Find three dimensions that you feel are the most important, then specify a Pepsi in production or Bank Al Habib in service that you were very dissatisfied with during the past year, and explain which of these quality dimensions the good or service was deficient on.arrow_forward
- Consider the following scenario and then answer the questions that follow.You own and run a coffee shop selling a wide range of speciality coffees, pastries and light meals.The shop is located at a busy shopping centre. There is a self-service take-away window and a sitdown full-service section. 1 - Suggest a suitable sales promotion as part of your marketing communication for thecoffee shop 2 - Identify and discuss two types of operations process failures your coffee shop mayencounter 3 -arrow_forwardIf the sales forecast estimates that 50,000 units of product will be sold during the following year, should the factory plan on manufacturing 50,000 units in the coming year? Explain.arrow_forwardName of the entity to which the organisations strategy will intend to create and sustain value ?arrow_forward
- 5.1 data: Prepare a product-by-value analysis for the following products, and given the position in its life cycle, identify the issues likely to confront the operations manager and his or her possible actions. product alpha has annual sales of 1000 units and a contribution of $2,500; it is in the introductory stage. product bravo has annual sales of 1,500 units and a contribution of $3,000; it is int the growth stage. Product Charlie has annual sales of 3,500 and a contribution of $1,750; it is in the decline stage. *See that attached image* Use the data in solved problem 5.1 to examine what happens to the decision if Sarah King can increase all of design B yields from 59,000 to 64,000 by applying an expensive phosphorus to the screen at an added manufacturing cost of $250,000. Prepare the modified decision tree. What are the pay-offs, and which branch has the greatest EMV.arrow_forwardBenchmarking is defined as the process of identifying, studying, and implementing best practices in executing strategy. Suppose you are managing a local landscaping company. How would you justify the use of benchmarking for your business?arrow_forwardRead the passage below and answer the questions that follows: Fox’s Furniture Division Beulah Burton is the vice president of Fox’s Furniture Division. Fox is a corporation with businesses in many different industries. The furniture division has always been profitable; however, many years have passed since any overhaul of systems, equipment, or processes has been done. Jo Simon, chief executive officer of Fox Industries, believed the time was right to give the furniture division a face lift. That was one reason she hired Beulah. Beulah has a reputation within the furniture industry of modernizing furniture companies. As Beulah reviewed the current systems, equipment, and processes, she was shocked at how outdated things were. Fox Furniture Division was at least two decades behind the rest of the industry. Beulah was further amazed that it was a profitable division. Beulah wondered how much waste was going unnoticed because of antiquated systems. She was convinced that a lot of data…arrow_forward
- What is the importance for BreadTalk Group to increase the profitability of its bakery division, specifically with regard to its BreadTalk brand?arrow_forwardWhat is the name of the process in which one company studies the processes of another firm in order to identify best practices?arrow_forwardRead each statement below and identify the correct term or concept.Q.1.1A process that determines the mission and goals of the business, including the ways in which the goals are to be reached in the long term, and the resources needed for this task.arrow_forward
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