Operations Management: Processes and Supply Chains (12th Edition) (What's New in Operations Management)
12th Edition
ISBN: 9780134741062
Author: Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman
Publisher: PEARSON
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Chapter 5, Problem 13P
Quick Stop Pharmacy is a small family-owned, drug-compounding business in Portland, Oregon, that is trying to perfect its customer service operations. The owner, John Suleiman, wants to maximize the productivity of his staff as well as serve customers well. One area of concern is the drive-thru operation during the 7:30–8:30 morning rush hour. The process of fulfilling an order is as follows:
- If all the steps are handled by one employee, how many patients could be served per hour?
- If James wants to process 30 patients per hour, how many employees will he need?
- How many stations are required using the longest work element decision rule?
- Using the solution developed in part (c), which station is the bottleneck and how large is its capacity cushion?
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A company that makes shopping carts for supermarkets and other stores recently purchased some new equipment that reduces the labor content of the jobs needed to produce the shopping carts. Prior to buying the new equipment, the company used five workers, who produced an average of 80 carts per hour. Workers receive $10 per hour, and machine cost was $40 per hour. With the new equipment, it was possible to transfer one of the workers to another department, and equipment cost increased by $10 per hour, while output increased by four carts per hour.A) Compute labor productivity under each system. Use carts per worker per hour as themeasure of labor productivity.B) Compute the multifactor productivity under each system. Use carts per dollar cost (laborplus equipment) as the measure.C) Comment on the changes in productivity according to the two measures, and on which one you believe is the more pertinent for this situation.
A company that makes shopping carts for supermarkets and other stores recently purchased some new equipment that reduces the labor content of the jobs needed to produce the shopping carts. Prior to buying the new equipment, the company used five workers, who produced an average of 80 carts per hour. Workers receive $10 per hour, and machine cost was $40 per hour. With the new equipment, it was possible to transfer one of the workers to another department, and equipment cost increased by $10 per hour while output increased by four carts per hour.
Compute labor productivity under each system. Use carts per worker per hour as the measure of labor productivity.
Compute the multifactor productivity under each system. Use carts per dollar cost (labor plus equipment) as the measure.
A company that makes shopping carts for supermarkets and other stores recently purchased some new equipment that reduces the labour content of the jobs needed to produce the shopping carts. Prior to buying the new equipment, the company used five workers, who produced an average of 100 carts per hour. Workers receive $10 per hour, and machine cost was $40 per hour. With the new equipment, it was possible to transfer one of the workers to another department, and equipment cost increased by $10 per hour while output increased by 20 carts per hour.
a. The labor productivity under the old system is Blank 1. Fill in the blank, read surrounding text. and the new system is Blank 2. Fill in the blank, read surrounding text. carts per worker per hour.
b. Compute the total factor productivity under each of the systems.
Old system Blank 3. Fill in the blank, read surrounding text.
Chapter 5 Solutions
Operations Management: Processes and Supply Chains (12th Edition) (What's New in Operations Management)
Ch. 5 - Take a process that you encounter on a daily...Ch. 5 - Prob. 2DQCh. 5 - How could the efficiency of the redesigned process...Ch. 5 - Bill’s Barbershop has two barbers available to...Ch. 5 - Melissa’s Photo Studio offers both individual...Ch. 5 - Figure 5.11 details the process flow for two types...Ch. 5 - Prob. 4PCh. 5 - Super Fun Industries manufactures four top-selling...Ch. 5 - Prob. 6PCh. 5 - Yost-Perry Industries (YPI) manufactures a mix of...
Ch. 5 - Prob. 8PCh. 5 - Prob. 9PCh. 5 - A.J.’s Wildlife Emporium manufactures two unique...Ch. 5 - Cooper River Glass Works (RGW) produces four...Ch. 5 - Quick Stop Pharmacy is a small family-owned,...Ch. 5 - Use the longest work element rule to balance the...Ch. 5 - Johnson Cogs wants to set up a line to serve 60...Ch. 5 - Refer back to Problem 16. Suppose that in addition...Ch. 5 - To meet holiday demand, Penny’s Pie Shop...Ch. 5 - A paced assembly line has been devised to...Ch. 5 - Prob. 20PCh. 5 - Greg Davis, a business major at the University of...Ch. 5 - Prob. 1VCCh. 5 - Which boarding scenario among the different ones...Ch. 5 - How should Southwest evaluate the gate boarding...Ch. 5 - How will Southwest know that the bottleneck had...
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