The average time a student spends in the pharmacy is to be calculated if he or she stays to pick up the Rx. Concept Introduction: The entire process is built up of four steps — Drop-off, Fill, Pickup, and Paying the Cashier. Students have an option to leave the system after they drop their Rx and re-join at the time of pickup three hours later. When the students leave the system after dropping the Rx, the Rx only moves in the system from filling to pickup. After the pickup, however, the flow units become student and Rx both together. Any flow unit, when flows through a process, follows L’s Law which states that the Work in Progress and given by, Work In Progress ( I ) = Flow Time ( T ) × Throughput ( R )

Question

Raj’s Dental Clinic provides general dental care to residents of Hoboken on a walk-in basis. Theclinic has started receiving complaints from patients that the waiting time is too long and has askedyou to investigate whether this problem can be solved.Upon arrival, customers first receive a series of paperwork from the receptionist and fill out relevantinformation such as personal health records and insurance provider. The form is then handed backto the receptionist who enters the information into the computer system for the dentist to see. Adental assistant then takes an X-ray from the patient. A dentist then performs the checkup anddiscusses any issues with the patient.Based on conversations with staff members at the clinic, you have obtained the following informationon the process:• It takes about 5 minutes for a customer to fill out the paperwork.• Entry of information on the paperwork into the system and verification with past recordstakes another 5 minutes for a receptionist.…

Answer 1

Question

Chapter 7, Problem 14PA

(a)

Summary Introduction

Interpretation: The average time a student spends in the pharmacy is to be calculated if he or she stays to pick up the Rx.

Concept Introduction:

The entire process is built up of four steps — Drop-off, Fill, Pickup, and Paying the Cashier. Students have an option to leave the system after they drop their Rx and re-join at the time of pickup three hours later. When the students leave the system after dropping the Rx, the Rx only moves in the system from filling to pickup. After the pickup, however, the flow units become student and Rx both together.

Any flow unit, when flows through a process, follows L’s Law which states that the Work in Progress and given by,

Work In Progress(I)=Flow Time(T)×Throughput(R)

(b)

Summary Introduction

Interpretation: The number of minutes does the student spends in the pharmacy is to be calculated if he or she picks up the Rx three hours later.

Concept Introduction:

The entire process is built up of four steps — Drop-off, Fill, Pickup, and Paying the Cashier. Students have an option to leave the system after they drop their Rx and re-join at the time of pickup three hours later. When the students leave the system after dropping the Rx, the Rx only moves in the system from filling to pickup. After the pickup, however, the flow units become student and Rx both together.

The number of minutes does the student spends in the pharmacy if he or she picks up the Rx three hours later will be the difference of total flow time and flow time of fill Rx.

(c)

Summary Introduction

Interpretation: The average time spend by students in the pharmacy is to be calculated.

Concept Introduction:

The entire process is built up of four steps — Drop-off, Fill, Pickup, and Paying the Cashier. Students have an option to leave the system after they drop their Rx and re-join at the time of pickup three hours later. When the students leave the system after dropping the Rx, the Rx only moves in the system from filling to pickup. After the pickup, however, the flow units become student and Rx both together.

The average time a student spends in the system will be the weighted average considering the percentage of two categories of students.

(d)

Summary Introduction

Interpretation: The average time that the Rx spends in the process is to be calculated and the time is to be counted from entering the drop-off line to completing payment.

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Raj’s Dental Clinic provides general dental care to residents of Hoboken on a walk-in basis. Theclinic has started receiving complaints from patients that the waiting time is too long and has askedyou to investigate whether this problem can be solved.Upon arrival, customers first receive a series of paperwork from the receptionist and fill out relevantinformation such as personal health records and insurance provider. The form is then handed backto the receptionist who enters the information into the computer system for the dentist to see. Adental assistant then takes an X-ray from the patient. A dentist then performs the checkup anddiscusses any issues with the patient.Based on conversations with staff members at the clinic, you have obtained the following informationon the process:• It takes about 5 minutes for a customer to fill out the paperwork.• Entry of information on the paperwork into the system and verification with past recordstakes another 5 minutes for a receptionist.…

Glenn Dental Clinic provides general dental care to residents of Philadelphia on a walk-in basis. The clinic has started receiving complaints from patients that the waiting time is too long and has asked you to investigate whether this problem can be solved. Upon arrival, customers receive a form from the receptionist and fill out relevant information such as personal health records and insurance provider. The form is then handed back to the receptionist who enters the information into the computer system for the dentist to see. A dental assistant then takes an X-ray from the patient. A dentist then performs the checkup and discusses any issues with the patient. Based on conversations with staff members at the clinic, you have obtained the following information on the process: It takes about 5 minutes for a customer to fill out the paperwork. Entry of information on the paperwork into the system and verification with past records takes another 5 minutes for a receptionist. There are…

Answer 2

Question

Chapter 7, Problem 14PA

(a)

Summary Introduction

Interpretation: The average time a student spends in the pharmacy is to be calculated if he or she stays to pick up the Rx.

Concept Introduction:

The entire process is built up of four steps — Drop-off, Fill, Pickup, and Paying the Cashier. Students have an option to leave the system after they drop their Rx and re-join at the time of pickup three hours later. When the students leave the system after dropping the Rx, the Rx only moves in the system from filling to pickup. After the pickup, however, the flow units become student and Rx both together.

Any flow unit, when flows through a process, follows L’s Law which states that the Work in Progress and given by,

Work In Progress(I)=Flow Time(T)×Throughput(R)

(b)

Summary Introduction

Interpretation: The number of minutes does the student spends in the pharmacy is to be calculated if he or she picks up the Rx three hours later.

Concept Introduction:

The entire process is built up of four steps — Drop-off, Fill, Pickup, and Paying the Cashier. Students have an option to leave the system after they drop their Rx and re-join at the time of pickup three hours later. When the students leave the system after dropping the Rx, the Rx only moves in the system from filling to pickup. After the pickup, however, the flow units become student and Rx both together.

The number of minutes does the student spends in the pharmacy if he or she picks up the Rx three hours later will be the difference of total flow time and flow time of fill Rx.

(c)

Summary Introduction

Interpretation: The average time spend by students in the pharmacy is to be calculated.

Concept Introduction:

The entire process is built up of four steps — Drop-off, Fill, Pickup, and Paying the Cashier. Students have an option to leave the system after they drop their Rx and re-join at the time of pickup three hours later. When the students leave the system after dropping the Rx, the Rx only moves in the system from filling to pickup. After the pickup, however, the flow units become student and Rx both together.

The average time a student spends in the system will be the weighted average considering the percentage of two categories of students.

(d)

Summary Introduction

Interpretation: The average time that the Rx spends in the process is to be calculated and the time is to be counted from entering the drop-off line to completing payment.

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Answer 3

Question

Chapter 7, Problem 14PA

(a)

Summary Introduction

Interpretation: The average time a student spends in the pharmacy is to be calculated if he or she stays to pick up the Rx.

Concept Introduction:

The entire process is built up of four steps — Drop-off, Fill, Pickup, and Paying the Cashier. Students have an option to leave the system after they drop their Rx and re-join at the time of pickup three hours later. When the students leave the system after dropping the Rx, the Rx only moves in the system from filling to pickup. After the pickup, however, the flow units become student and Rx both together.

Any flow unit, when flows through a process, follows L’s Law which states that the Work in Progress and given by,

Work In Progress(I)=Flow Time(T)×Throughput(R)

(b)

Summary Introduction

Interpretation: The number of minutes does the student spends in the pharmacy is to be calculated if he or she picks up the Rx three hours later.

Concept Introduction:

The entire process is built up of four steps — Drop-off, Fill, Pickup, and Paying the Cashier. Students have an option to leave the system after they drop their Rx and re-join at the time of pickup three hours later. When the students leave the system after dropping the Rx, the Rx only moves in the system from filling to pickup. After the pickup, however, the flow units become student and Rx both together.

The number of minutes does the student spends in the pharmacy if he or she picks up the Rx three hours later will be the difference of total flow time and flow time of fill Rx.

(c)

Summary Introduction

Interpretation: The average time spend by students in the pharmacy is to be calculated.

Concept Introduction:

The entire process is built up of four steps — Drop-off, Fill, Pickup, and Paying the Cashier. Students have an option to leave the system after they drop their Rx and re-join at the time of pickup three hours later. When the students leave the system after dropping the Rx, the Rx only moves in the system from filling to pickup. After the pickup, however, the flow units become student and Rx both together.

The average time a student spends in the system will be the weighted average considering the percentage of two categories of students.

(d)

Summary Introduction

Interpretation: The average time that the Rx spends in the process is to be calculated and the time is to be counted from entering the drop-off line to completing payment.

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Answer 4

Question

Chapter 7, Problem 14PA

(a)

Summary Introduction

Interpretation: The average time a student spends in the pharmacy is to be calculated if he or she stays to pick up the Rx.

Concept Introduction:

The entire process is built up of four steps — Drop-off, Fill, Pickup, and Paying the Cashier. Students have an option to leave the system after they drop their Rx and re-join at the time of pickup three hours later. When the students leave the system after dropping the Rx, the Rx only moves in the system from filling to pickup. After the pickup, however, the flow units become student and Rx both together.

Any flow unit, when flows through a process, follows L’s Law which states that the Work in Progress and given by,

Work In Progress(I)=Flow Time(T)×Throughput(R)

(b)

Summary Introduction

Interpretation: The number of minutes does the student spends in the pharmacy is to be calculated if he or she picks up the Rx three hours later.

Concept Introduction:

The entire process is built up of four steps — Drop-off, Fill, Pickup, and Paying the Cashier. Students have an option to leave the system after they drop their Rx and re-join at the time of pickup three hours later. When the students leave the system after dropping the Rx, the Rx only moves in the system from filling to pickup. After the pickup, however, the flow units become student and Rx both together.

The number of minutes does the student spends in the pharmacy if he or she picks up the Rx three hours later will be the difference of total flow time and flow time of fill Rx.

(c)

Summary Introduction

Interpretation: The average time spend by students in the pharmacy is to be calculated.

Concept Introduction:

The entire process is built up of four steps — Drop-off, Fill, Pickup, and Paying the Cashier. Students have an option to leave the system after they drop their Rx and re-join at the time of pickup three hours later. When the students leave the system after dropping the Rx, the Rx only moves in the system from filling to pickup. After the pickup, however, the flow units become student and Rx both together.

The average time a student spends in the system will be the weighted average considering the percentage of two categories of students.

(d)

Summary Introduction

Interpretation: The average time that the Rx spends in the process is to be calculated and the time is to be counted from entering the drop-off line to completing payment.

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Answer 5

Chapter 7, Problem 14PA

(a)

Summary Introduction

Interpretation: The average time a student spends in the pharmacy is to be calculated if he or she stays to pick up the Rx.

Concept Introduction:

The entire process is built up of four steps — Drop-off, Fill, Pickup, and Paying the Cashier. Students have an option to leave the system after they drop their Rx and re-join at the time of pickup three hours later. When the students leave the system after dropping the Rx, the Rx only moves in the system from filling to pickup. After the pickup, however, the flow units become student and Rx both together.

Any flow unit, when flows through a process, follows L’s Law which states that the Work in Progress and given by,

Work In Progress(I)=Flow Time(T)×Throughput(R)

(b)

Summary Introduction

Interpretation: The number of minutes does the student spends in the pharmacy is to be calculated if he or she picks up the Rx three hours later.

Concept Introduction:

The entire process is built up of four steps — Drop-off, Fill, Pickup, and Paying the Cashier. Students have an option to leave the system after they drop their Rx and re-join at the time of pickup three hours later. When the students leave the system after dropping the Rx, the Rx only moves in the system from filling to pickup. After the pickup, however, the flow units become student and Rx both together.

The number of minutes does the student spends in the pharmacy if he or she picks up the Rx three hours later will be the difference of total flow time and flow time of fill Rx.

(c)

Summary Introduction

Interpretation: The average time spend by students in the pharmacy is to be calculated.

Concept Introduction:

The entire process is built up of four steps — Drop-off, Fill, Pickup, and Paying the Cashier. Students have an option to leave the system after they drop their Rx and re-join at the time of pickup three hours later. When the students leave the system after dropping the Rx, the Rx only moves in the system from filling to pickup. After the pickup, however, the flow units become student and Rx both together.

The average time a student spends in the system will be the weighted average considering the percentage of two categories of students.

(d)

Summary Introduction

Interpretation: The average time that the Rx spends in the process is to be calculated and the time is to be counted from entering the drop-off line to completing payment.

Answer 6

Chapter 7, Problem 14PA

(a)

Summary Introduction

Interpretation: The average time a student spends in the pharmacy is to be calculated if he or she stays to pick up the Rx.

Concept Introduction:

The entire process is built up of four steps — Drop-off, Fill, Pickup, and Paying the Cashier. Students have an option to leave the system after they drop their Rx and re-join at the time of pickup three hours later. When the students leave the system after dropping the Rx, the Rx only moves in the system from filling to pickup. After the pickup, however, the flow units become student and Rx both together.

Any flow unit, when flows through a process, follows L’s Law which states that the Work in Progress and given by,

Work In Progress(I)=Flow Time(T)×Throughput(R)

Answer 7

Chapter 7, Problem 14PA

(a)

Summary Introduction

Interpretation: The average time a student spends in the pharmacy is to be calculated if he or she stays to pick up the Rx.

Concept Introduction:

The entire process is built up of four steps — Drop-off, Fill, Pickup, and Paying the Cashier. Students have an option to leave the system after they drop their Rx and re-join at the time of pickup three hours later. When the students leave the system after dropping the Rx, the Rx only moves in the system from filling to pickup. After the pickup, however, the flow units become student and Rx both together.

Any flow unit, when flows through a process, follows L’s Law which states that the Work in Progress and given by,

Work In Progress(I)=Flow Time(T)×Throughput(R)

Answer 8

(b)

Summary Introduction

Interpretation: The number of minutes does the student spends in the pharmacy is to be calculated if he or she picks up the Rx three hours later.

Concept Introduction:

The entire process is built up of four steps — Drop-off, Fill, Pickup, and Paying the Cashier. Students have an option to leave the system after they drop their Rx and re-join at the time of pickup three hours later. When the students leave the system after dropping the Rx, the Rx only moves in the system from filling to pickup. After the pickup, however, the flow units become student and Rx both together.

The number of minutes does the student spends in the pharmacy if he or she picks up the Rx three hours later will be the difference of total flow time and flow time of fill Rx.

Answer 9

(b)

Summary Introduction

Interpretation: The number of minutes does the student spends in the pharmacy is to be calculated if he or she picks up the Rx three hours later.

Concept Introduction:

The entire process is built up of four steps — Drop-off, Fill, Pickup, and Paying the Cashier. Students have an option to leave the system after they drop their Rx and re-join at the time of pickup three hours later. When the students leave the system after dropping the Rx, the Rx only moves in the system from filling to pickup. After the pickup, however, the flow units become student and Rx both together.

The number of minutes does the student spends in the pharmacy if he or she picks up the Rx three hours later will be the difference of total flow time and flow time of fill Rx.

Answer 10

(c)

Summary Introduction

Interpretation: The average time spend by students in the pharmacy is to be calculated.

Concept Introduction:

The entire process is built up of four steps — Drop-off, Fill, Pickup, and Paying the Cashier. Students have an option to leave the system after they drop their Rx and re-join at the time of pickup three hours later. When the students leave the system after dropping the Rx, the Rx only moves in the system from filling to pickup. After the pickup, however, the flow units become student and Rx both together.

The average time a student spends in the system will be the weighted average considering the percentage of two categories of students.

Answer 11

(c)

Summary Introduction

Interpretation: The average time spend by students in the pharmacy is to be calculated.

Concept Introduction:

The entire process is built up of four steps — Drop-off, Fill, Pickup, and Paying the Cashier. Students have an option to leave the system after they drop their Rx and re-join at the time of pickup three hours later. When the students leave the system after dropping the Rx, the Rx only moves in the system from filling to pickup. After the pickup, however, the flow units become student and Rx both together.

The average time a student spends in the system will be the weighted average considering the percentage of two categories of students.

Answer 12

(d)

Summary Introduction

Interpretation: The average time that the Rx spends in the process is to be calculated and the time is to be counted from entering the drop-off line to completing payment.

Answer 13

(d)

Summary Introduction

Interpretation: The average time that the Rx spends in the process is to be calculated and the time is to be counted from entering the drop-off line to completing payment.

Answer 14

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Answer 25

Ch. 7 - Prob. 1DQ Ch. 7 - Prob. 2DQ Ch. 7 - Prob. 3DQ Ch. 7 - Prob. 4DQ Ch. 7 - Prob. 5DQ Ch. 7 - Prob. 1PA Ch. 7 - Prob. 2PA Ch. 7 - Prob. 3PA Ch. 7 - Prob. 4PA Ch. 7 - Prob. 5PA

Solution Summary: The author explains that the average time a student spends in the pharmacy is to be calculated if he or she stays to pick up the Rx.

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Interpretation: The average time that the Rx spends in the process is to be calculated and the time is to be counted from entering the drop-off line to completing payment.

Chapter 7 Solutions