EBK OM
EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Chapter 7, Problem 5DQ
Summary Introduction

Interpretation:sustainability issues in restaurant.

Concept introduction:A process is said to be sustainable when it meets the needs of the present without compromising the potential capacity or ability of the coming generations to fulfill their needs.

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An electricity power plant was redesigned so that the old system consisting of a single large display screen which could be seen by all of a team of three operators was replaced by individual workstation screens for operators. This worked well until there was a problem which resulted in dangerous gases being released. The team of operators had great difficulty in finding the source of the problem and deciding what to do. Because they no longer have access to all the information, they have to spend time explicitly co-ordinating their understanding of the situation by talking to each other. Under the old system, the knowledge would be shared – one operator would know what was happening with another’s area of the plant without explicit communication. Although the team’s individual responsibilities would still have been clearly divided, the knowledge of the system would be shared.   How could the new system of individual workstations be modified to make better use of distributed cognition?
What are the most significant distinctions between production processes and service systems, in terms of their design and operation?
Hi, I need help solving the rest of this Operations Management problem. Thank you! *Notes: - The correct answer to part 1 is known, "1-2-3" - "22" and "31" were both attempted for part 2 and are not the correct answers
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