No. of calls need to be measured that three CSRs can handle during the half-hour period. Concept Introduction: Resource utilization is an important analytic to measure the capacity of the system. Utilization refers to the ratio of resources used to resource available.

Question

Help ! Choice Bank receives credit card applications that need to be reviewed for a decision. There are two types of applications; preapproved, and non-preapproved. Preapproved applications only need a quick review and therefore take 6 minutes to process. Applications that are not preapproved need a secondary credit check and take 15 minutes to process. The bank receives 10 preapproved applications every hour and 6 applications that are not preapproved every hour. What is the utilization of the process? Group of answer choices 50 % 62.5 % 68.75 % 75 % 100 %

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Question

Chapter 7, Problem 7PA

Summary Introduction

Interpretation: No. of calls need to be measured that three CSRs can handle during the half-hour period.

Concept Introduction: Resource utilization is an important analytic to measure the capacity of the system. Utilization refers to the ratio of resources used to resource available.

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