Chapter 8.3, Problem 1FOM

Explanation of Solution

Chatter (Salesforce chatter):

• Chatter in salesforce allows the person to work together with the other persons in the organization.
• A person in an organization can connect with the other employees and also securely share their information with the other person.
• A person can create groups like Instagram group such private and public groups and by using salesforce chatter, he can invite his colleagues to those groups.

Value chain activities affected by Chatter:

In many positive ways chatter can affect value chain activities by making these activities in more efficient way...