OPERATIONS AND SUPPLY CHAIN MANAGEMENT
9th Edition
ISBN: 9781119448037
Author: Russell
Publisher: WILEY
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 3, Problem 32P
Summary Introduction
To draw: The control chart and to indicate if the process is in control or not.
Introduction: Statistical process control is a statistical technique used to analyze the functioning of production process. It helps to determine the factors that leads to poor quality in the production process. It also determines the measures that has to be taken in order to correct the production process.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Designing an x -Chart Using the Process Standard DeviationThe Sunny Dale Bank monitors the time required to serve customers at the drive-through window because it is an important quality factor in competing with other banks in the city. After analyzing the data gathered in an extensive study of the window operation, bank management determined that the mean time to process a customer at the peak demand period is 5 minutes, with a standard deviation of 1.5 minutes. Management wants to monitor the mean time to process a customer by periodically using a sample size of six customers. Assume that the process variability is in statistical control. Design an x-chart that has a type I error of 5 percent. That is, set the control limits so that there is a 2.5 percent chance a sample result will fall below the LCL and a 2.5 percent chance that a sample result will fall above the UCL. After several weeks of sampling, two successive samples came in at 3.70 and 3.68 minutes, respectively. Is the…
com sells books, videos, DVDs, and CDs through its internet Web site. The company ships thousands of orders each day from seven national distribution centers. BooksCDs.com wants to monitor the quality of its distribution process, specifically the number of “problems” orders. A problem order is one that is delivered to a customer late (i.e., after five days), incorrect or incomplete. The company sampled 500 orders every other day for 20 samples and tracked them to final customer delivery. The results of which are as follows:
Sample
Numbers of Problems Orders
Sample
Numbers of Problems Orders
1
2
3
4
5
6
7
8
9
10
9
21
18
12
25
41
18
19
26
28
11
12
13
14
15
16
14
22
36
17
38
24
15
12
10
16
17
18
19
20
Construct an appropriate control chart for this process using 3-sigma limits and indicate if the process was out of control.
Show work, show how to do the computation
A. Choudhury’s bowling ball factory in Illinois makes
bowling balls of adult size and weight only. The standard devia-tion in the weight of a bowling ball produced at the factory is
known to be 0.12 pounds. Each day for 24 days, the averageweight, in pounds, of nine of the bowling balls produced that dayhas been assessed as follows:
a) Establish a control chart for monitoring the average weights
of the bowling balls in which the upper and lower control lim-its are each two standard deviations from the mean. What are
the values of the control limits?b) If three standard deviations are used in the chart, how do thesevalues change? Why?
Chapter 3 Solutions
OPERATIONS AND SUPPLY CHAIN MANAGEMENT
Ch. 3.S - Prob. 1QCh. 3.S - Prob. 2QCh. 3.S - Prob. 3QCh. 3.S - Prob. 4QCh. 3.S - Prob. 5QCh. 3.S - Prob. 6QCh. 3.S - Prob. 7QCh. 3.S - The Great Lakes Company, a grocery store chain,...Ch. 3.S - Prob. 2PCh. 3.S - Prob. 3P
Ch. 3.S - The Fast Break Computer Company assembles personal...Ch. 3.S - Prob. 5PCh. 3 - Using Sampling and Statistics to Analyze...Ch. 3 - Prob. 2.1ASCCh. 3 - Prob. 3.1ASCCh. 3 - Prob. 4.1ASCCh. 3 - Prob. 5.1ASCCh. 3 - Prob. 1QCh. 3 - Prob. 2QCh. 3 - Prob. 3QCh. 3 - Prob. 4QCh. 3 - Prob. 5QCh. 3 - Prob. 6QCh. 3 - Prob. 7QCh. 3 - Prob. 8QCh. 3 - Prob. 9QCh. 3 - Prob. 10QCh. 3 - Prob. 11QCh. 3 - Prob. 1PCh. 3 - Prob. 2PCh. 3 - Prob. 3PCh. 3 - Prob. 4PCh. 3 - Prob. 5PCh. 3 - Prob. 6PCh. 3 - Prob. 7PCh. 3 - Prob. 8PCh. 3 - Prob. 9PCh. 3 - Prob. 10PCh. 3 - Prob. 11PCh. 3 - Prob. 12PCh. 3 - Prob. 13PCh. 3 - Prob. 14PCh. 3 - Prob. 15PCh. 3 - Prob. 16PCh. 3 - Prob. 17PCh. 3 - Prob. 18PCh. 3 - Prob. 20PCh. 3 - Prob. 21PCh. 3 - Prob. 22PCh. 3 - Prob. 23PCh. 3 - Prob. 24PCh. 3 - Prob. 25PCh. 3 - Prob. 26PCh. 3 - Prob. 27PCh. 3 - Prob. 28PCh. 3 - Prob. 29PCh. 3 - Prob. 30PCh. 3 - Prob. 32PCh. 3 - Prob. 33PCh. 3 - Prob. 34PCh. 3 - Prob. 36PCh. 3 - Prob. 37PCh. 3 - Prob. 38PCh. 3 - Prob. 39PCh. 3 - Prob. 40PCh. 3 - Elon Corporation manufactures parts for an...Ch. 3 - Prob. 42PCh. 3 - Prob. 44PCh. 3 - Prob. 45PCh. 3 - Prob. 46PCh. 3 - Prob. 47PCh. 3 - Metropolitan General Hospital is a city-owned...Ch. 3 - Prob. 50PCh. 3 - Prob. 51PCh. 3 - The Shuler Motor Mile is a high-volume discount...Ch. 3 - Prob. 1.1CPCh. 3 - Prob. 2.1CPCh. 3 - Improving Service Time at Daves Burgers Daves...
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Rosters Chicken advertises " lite" chicken with 30% fewer calories than standard chicken. When the process for "lite" chicken breast production is in control, the average chicken breast contains 420 calories, and the standard deviation in caloric content of the chicken breast population is 25 calories. Rosters wants to design an x-chart to monitor the caloric content of chicken breasts, where 25 chicken breasts would be chosen at random to form each sample.a) What are the lower and upper control limits for th.is chart if these limits are chosen to be four standard deviations from the target?b) What a re the limits with three standard deviations from the target?arrow_forwardResistors for electronic circuits are manufactured on a high-speed automated machine. The machine is set up to produce a large run of resistors of 1,000 ohms each. Use Exhibit 13.7. To set up the machine and to create a control chart to be used throughout the run, 15 samples were taken with four resistors in each sample. The complete list of samples and their measured values are as follows: Use three-sigma control limits. c. Determine the UCL and LCL for a X−X− chart. (Round your answers to 3 decimal places.) d. Determine the UCL and LCL for R-chart. (Leave no cells blank - be certain to enter "0" wherever required. Round your answers to 3 decimal places.)arrow_forwardAt Gleditsia Triacanthos Company, a certain manufactured part is deemed acceptable if its length is between 12.45 to 12.55 inches. The process is normally distributed with an average of 12.49 inches and a standard deviation of 0.014 inches. a) is the process capable of meeting specifications? b) Does the process meet specifications?arrow_forward
- The chair of the operations management department at Quality University wants to construct a p-chart for determining whether the four faculty teaching the basic P/OM course are in control with regard to the number of students who fail the course. Accordingly, he sampled 100 final grades from last year for each instructor, with the following results Instructor Number of Failures Prof. A 13 Prof. B 0 Prof. C 11 Prof. D 16 What is the estimate of the mean proportion of failures for these instructors?arrow_forwardA machine at the Pacific Fruit Company fills boxes withraisins. The labeled weight of the boxes is 9 ounces. The company wants to construct an R-chart to monitor the fill-ing process and make sure the box weights are in control. The quality-control department for the company sampledfive boxes every two hours for three consecutive workingdays. The sample observations are as follows: Construct an R-chart from these data with 3 control lim-its, plot the sample range values, and comment on process control. Samples Box Weights (oz)1 9.06 9.13 8.97 8.85 8.462 8.52 8.61 9.09 9.21 8.953 9.35 8.95 9.20 9.03 8.424 9.17 9.21 9.05 9.01 9.535 9.21 8.87 8.71 9.05 9.356 8.74 8.35 8.50 9.06 8.897 9.00 9.21 9.05 9.23 8.788 9.15 9.20 9.23 9.15 9.069 9.98 8.90 8.81 9.05 9.1310 9.03 9.10 9.26 9.46 8.4711 9.53 9.02 9.11 8.88 8.9212 8.95 9.10 9.00 9.06 8.95arrow_forwardThirty patients who check out of the Rock Creek County Regional Hospital each week are asked to complete a ques-tionnaire about hospital service. Since patients do not feel well when they are in the hospital, they typically are very critical of the service. The number of patients who indi-cated dissatisfaction of any kind with the service for each 30-patient sample for a 16-week period is as follows:Construct a control chart to monitor customer satisfactionat the hospital using 3 limits and determine if the processis in control.arrow_forward
- Assume the following: A quality manager at a popular restaurant in a New York has accurately measured the Cp & Cpk values associated with the delivery times of the food delivered by her restaurant. He has measured these values over an acceptable time period. The measured values are such that: Cp > 1, and Cpk < 1. Then: a. The process is both cappable and centered between the specification limits. b. The process is neither cappable nor centered between the specification limits. c. The process is cappable but not centered between the specification limits. d. The process is not cappable but centered between the specification limits.arrow_forwardAn automatic filling machine is used to fill 1-liter bottles of cola. The machine’s output is approximately normal with a mean of 1.0 liter and standard deviation of .01 liter. Output is monitored using means of samples of 25 observations. Determine upper and lower control limits that will include roughly 97% of the sample means when the process is in control. Using Appendix B, Table A to find the value of Z corresponding to the mean control limits.arrow_forwardThe Road King Tire Company in Birmingham wants to moni-tor the quality of the tires it manufactures. Each day the com-pany quality-control manager takes a sample of 100 tires, tests them, and determines the number of defective tires. The re-sults of 20 samples have been recorded as follows:Construct a p-chart for this process using 2 limits and for each of the last 30 weekdays are shown as follows:describe the variation in the process. Sample Defectives Sample Defectives1 14 11 182 12 12 103 9 13 194 10 14 205 11 15 176 7 16 187 8 17 188 14 18 229 16 19 2410 17 20 23arrow_forward
- 3.1.The Great North Woods Clothing Company sells specialty outdoor clothing through its catalog. A quality problem that generates customer complaints occurs when a warehouse employee fills an order with the wrong items. The company has decided to implement a process control plan by inspecting the ordered items after they have been obtained from the warehouse and before they have been packaged. The company has taken 30 samples (during a 30-day period), each for 100 orders, and recorded the number of defective orders in each sample, as follows Sample Number of Defectives Sample Number of Defectives 1 12 16 6 2 14 17 3 3 10 18 7 4…arrow_forwardThe management of a large fast food chain evaluates the supplier of their deep-frozen beef patties. The supplier delivers frozen beef patties that according to the specifications have to weigh between 94.5 grams and 95.5 grams. All other beef patties are rejected. A random sample of 30 patties that were inspected over the course of the last week revealed that the average weight was 95.0 grams. The standard deviation was 0.25 grams. To what level would the supplier have to reduce the standard deviation of the operation if his goal were to obtain a capability score of 1 (i.e., get less than or equal to 0.27 percent defective)?arrow_forwardA process screens a certain type of potash granule, resulting in a mean diameter of 0.067 cm and a standard deviation of 0.004 cm. The allowable variation in granule diameter is from 0.048cm to 0.087cm. Is the process capable? a. Cannnot be determined because sample size is not available b. Cannot be determined because USL and LSL information is not available c. Process is NOT capable d. Process is capablearrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.