Practical Operations Management
2nd Edition
ISBN: 9781939297136
Author: Simpson
Publisher: HERCHER PUBLISHING,INCORPORATED
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 5, Problem 20P
Summary Introduction
Interpretation: Average number of customers in the system, considering M/M/1 model.
Concept introduction: The M/M/1 queue assumes poison arrivals, exponential service times, and a single server serving customers in an FCFS fashion. Poisson arrivals are a reasonably good assumption for unscheduled systems. Further, if there is a mix of many different types of jobs the exponential distribution can be realistic for service times. Otherwise, it tends to be too variable of a distribution.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solutionStudents have asked these similar questions
A supermarket has four girls ringing sales at the counters. If the service time for each customer is exponential with mean 4 minutes, and if people arrive in a Poisson fashion at the rate of 10 per hour, calculate
i.
The average number of customers in the system.
ii.
The average time a customer spends in the system.
iii.
The average queue length
iv.
The average waiting time for customers.
v.
The expected percentage of idle time for each girl
vi.
The probability that at least a girl is waiting for the customer.
Customers arrive at the lone check-out desk of a certain convenience store at the average rate of 0.23 per minute. If it takes on average four minutes for the store manager to serve each customer, how many customers will on average find themselves waiting in the queue?
A. 10.58
B. 0.00024
C. 3.20
D. 0.00351
The office has a single line for customers waiting for the next available clerk. There are two clerks who work at the same rate. On average customers arrive every 8 minutes and the average service rate is 5 per hour for each of the two clerks. The arrival rate of customers follows a Poisson distribution, while the service time follows an exponential distribution.
b.) What proportion of time are both clerks idle?
c.) Counting each person being served and the people in line, on average, how many customers would be in this system?
Chapter 5 Solutions
Practical Operations Management
Ch. 5 - Prob. 1DQCh. 5 - Prob. 2DQCh. 5 - Prob. 3DQCh. 5 - Prob. 4DQCh. 5 - Prob. 5DQCh. 5 - Prob. 6DQCh. 5 - Prob. 7DQCh. 5 - Prob. 1PCh. 5 - Prob. 2PCh. 5 - Prob. 3P
Ch. 5 - Prob. 4PCh. 5 - Prob. 5PCh. 5 - Prob. 6PCh. 5 - Prob. 7PCh. 5 - Prob. 8PCh. 5 - Prob. 9PCh. 5 - Prob. 10PCh. 5 - Prob. 11PCh. 5 - Prob. 12PCh. 5 - Prob. 13PCh. 5 - Prob. 14PCh. 5 - Prob. 15PCh. 5 - Prob. 16PCh. 5 - Prob. 17PCh. 5 - Prob. 18PCh. 5 - Prob. 19PCh. 5 - Prob. 20PCh. 5 - Prob. 21PCh. 5 - Prob. 22PCh. 5 - Prob. 23PCh. 5 - Prob. 24PCh. 5 - Prob. 25PCh. 5 - Prob. 26PCh. 5 - Prob. 27PCh. 5 - Prob. 28PCh. 5 - Prob. 29PCh. 5 - Prob. 30PCh. 5 - Prob. 31PCh. 5 - Prob. 32PCh. 5 - Prob. 33PCh. 5 - Prob. 34PCh. 5 - Prob. 35PCh. 5 - Prob. 36PCh. 5 - Prob. 37PCh. 5 - Prob. 38PCh. 5 - Prob. 1.1QCh. 5 - Prob. 1.2QCh. 5 - Prob. 1.3QCh. 5 - Prob. 1.4QCh. 5 - Prob. 2.1QCh. 5 - Prob. 2.2QCh. 5 - Prob. 2.3QCh. 5 - Prob. 3.1QCh. 5 - Prob. 3.2QCh. 5 - Prob. 3.3QCh. 5 - Prob. 3.4Q
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- A typical TSA agent at Piedmont Triad International Airport takes approximately 1.15 minutes to screeneach passenger that arrives at the security gate. During the day, a passenger arrives at the gate onaverage every 1.3 minutes. Both the service rate and arrival rate follow a Poisson distribution. Based onthis information and the assumption that only one screening line is open at the security gate, answer thefollowing questions. Round calculations to at least 3 decimal places.Note: Round each calculation to at least 3 decimal places. a) What is the average number of passengers waiting in line to be screened? b) What is the average amount of time (in minutes) passengers spend waiting in line? c) What is the average amount of time (in minutes) passengers spend in the screening system? d) What is percent of the time does the typical TSA agent spend actively screening passengers? e) Throughout the day, passenger arrival rates vary with the greatest number of passengers arriving about 45…arrow_forwardA post office has a single line for customers waiting for the next available postal clerk. There are two postal clerks who work at the same rate. The arrival rate of customers follows a Poisson distribution, while the service time follows an exponential distribution. The average arrival rate is three per minute and the average service rate is two per minute for each of the two clerks. How long does the average person spend waiting for a clerk? 1.143 minutes 3.429 minutes 1.929 minutes 0.643 minutearrow_forwardA cafeteria can seat a maximum of 20 persons. Each customer arrives in a Poisson stream with mean value 4 minutes. They are serviced at the rate of 10 per hour. For simplicity, assume that customers are serviced one at a time by one waiter. c) Suppose that two customers (with random arrival times) would like to be seated together. What is the probability that their wish can be fulfilled? Assume that arrangements can be made to seat them together as long as there are three empty seats anywhere in the cafeteria. d) Determine the expected number of customers waiting but currently not being servedarrow_forward
arrow_back_ios
arrow_forward_ios
Recommended textbooks for you
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,