Practical Operations Management
Practical Operations Management
2nd Edition
ISBN: 9781939297136
Author: Simpson
Publisher: HERCHER PUBLISHING,INCORPORATED
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Chapter 5, Problem 6DQ
Summary Introduction

Interpretation: Basis of disagreement of mathematical and psychological modelers of waiting.

Concept Introduction: The cost of waiting is the cost incurred when the consumer is waiting for the service. If a system makes the customer to wait for a longer duration, it is more likely that a consumer will choose a competitor to obtain the required service. The loss of a consumer is the cost of waiting by the consumer. It also represents the cost incurred to provide service because of long waiting lines.

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